SCHOOL GUIDE 2026-2027
Close all
Content table
Home Content table
Welcome
Word of welcome Partnership The International School Eindhoven Application Procedure
Our Education
Educational Goals Educational Results Core Qualities Quality Assurance Organisation of Education and Instructional Time
At school
School Hours Household Matters After School Care (BSO)  Absence Policy and School Leave At the ISE
Care, Support & Safety
Care for Young Children Support and Inclusion Safety
For Parents & Students
Rights and Responsibilities Involved Parents  Voluntary Parental Contribution Student Activities Contact
Download School Guide as PDF
Website ISE Primary
Home » For Parents & Students » Rights and Responsibilities

Rights and Responsibilities

Complaints procedure

Wherever people work, misunderstandings can occur and mistakes are made from time to time. Our school is no exception. We believe it is only natural that if you have comments, criticism, complaints, as well as positive remarks, ideas, and suggestions, you discuss them directly with those involved. For instance, if you have complaints about a teacher’s method of working, it is only fair and practical to report this directly to him or her. If you feel that nothing is being done with your complaint, you are requested to contact the head of the department. Various types of complaints can arise, each with different possible solutions. It is best to bring them forward and not keep them to yourself. The SILFO complaints procedure can be found here (only available in Dutch).

Privacy

At the International School Eindhoven, we handle the privacy of our students and staff with care. This is laid down in our foundation’s privacy regulations. These regulations have been established with the approval of the MR (Participation Council).

The objective of processing personal data is to optimize the learning and guidance of our students, as well as the organization required to support this. In our privacy regulations, you can read exactly what the purposes and legal grounds are for processing these personal data at our school. We receive most of the personal data from parents. Student data is stored in our (digital) administrative system, ParnasSys. This program is secure, and access to this data is restricted to those who require it to contribute to the objective of the processing. We do not retain personal data longer than is necessary for the purposes for which we collect it.

During lessons, we utilize a number of digital learning tools. This requires a limited set of personal data, for example, to identify a student when they log into these tools. We have made clear agreements with our suppliers regarding the data they receive from us. The supplier may only use the student data if we grant permission, thereby preventing the misuse of that information by the supplier. Parents have the right to inspect the student data of and about their child(ren).

Parents’ Committee

Within our school, parents/guardians can actively contribute to a positive school climate. The parent committee consists of representatives of the parents/guardians and forms a link between the parents/guardians and the school. The parent committee is active (including financially) in many school matters, such as the organization of Trunk or Treat, the Winter Fair, and the International Fair.

Coffee mornings are organized on a regular basis. During these, you will be informed about the activities of the parent committee, and school merchandise, gifts, and books/magazines are sold. It is also, of course, a great opportunity to meet other parents.

Each class has a class parent. They serve as a connection between the teacher and the parents of the respective group and assist with various events throughout the school year at the teacher’s request.

Participation Council (Medezeggenschapsraad – MR)

The Participation council is a management instrument that can exercise influence on the decisions taken by the School Board. The participation council consists of eight members: four teachers and four parents/guardians, equally divided between both departments of the primary school. Its duties and powers are laid down in regulations. Elections for the participation council take place once a year, if necessary due to retiring members. Members are eligible for re-election. Since the 2025/2026 school year, the MR has been divided into two sub-councils: one sub-council for the international department and one sub-council for the Dutch bilingual department.

If parents/guardians are interested in joining the parent committee or the participation council, they can contact the current members (names and contact details are available at the school reception). The meetings of the participation council are public, and you are always welcome to attend as an observer.

Joint Participation Council (Gemeenschappelijke Medezeggenschapsraad – GMR)

In the GMR (Joint Participation Council), overarching policy matters concerning the primary schools under the SILFO foundation are discussed, such as the management format, budget, and school holidays. Parents and staff are represented here as well. They are often delegates from the individual schools’ MRs (Participation Councils) to guarantee a strong connection.

Responsibilities of divorced parents

If you are divorced or are going through a divorce, it is your responsibility to inform the school management in writing. The ISE applies a protocol for parents who are separated or divorcing. This protocol establishes how the custody and visitation arrangements are organized, who collects the child/children on which days, and who should be contacted in the event of emergencies. This information is of great importance in preventing complications. School reports and communications will always be directed to the primary parent responsible, in accordance with the court ruling. It is the responsibility of this person to inform the other parent.